Lemon Realm ("we", "us", "our") takes your privacy seriously. This Privacy Policy explains what personal data we collect when you visit lemonrealms.tv or use our IPTV service, how we use it, and what rights you have over it.
1. Who We Are
Lemon Realm is an IPTV subscription service. For any privacy-related questions, reach us through our contact page or message us on WhatsApp.
2. Data We Collect
Information you provide
- Email address — needed to create your account and deliver your login credentials.
- Payment information — handled securely by our payment providers (PayPal, Stripe, or cryptocurrency processors). We never store your full card number.
- Name — optional; only used if you contact our support team.
- Support messages — anything you share with us through email, WhatsApp, or our contact form.
Data collected automatically
- IP address — used for fraud prevention and regional pricing only. We do not log this persistently.
- Browser and device type — gathered via cookies to keep the site running smoothly.
- Pages visited and time on site — collected through analytics cookies (see our Cookies Policy).
3. How We Use Your Data
- To set up and manage your IPTV subscription account.
- To send your login credentials and keep you updated on the service.
- To securely process your payments.
- To respond to support requests in a timely way.
- To improve our website and identify any fraudulent activity.
- To meet our legal obligations.
We do not sell your personal data to any third parties. We do not use your data for automated profiling or decision-making that creates legal effects.
4. Legal Basis for Processing (GDPR)
If you are based in the European Union, the legal grounds we rely on to process your data are:
- Contract performance — using your email to deliver the service you signed up for.
- Legitimate interests — fraud prevention and general service improvement.
- Consent — for analytics and marketing cookies (you can withdraw this at any time).
- Legal obligation — when the law requires it.
5. Your Rights Under GDPR (EU Residents)
If you are located in the European Economic Area, you hold the following rights:
- Right to access — ask for a copy of the data we hold on you.
- Right to rectification — ask us to fix any inaccurate information.
- Right to erasure — request deletion of your personal data ("right to be forgotten").
- Right to restrict processing — ask us to limit how we use your data.
- Right to data portability — receive your data in a portable, machine-readable format.
- Right to object — challenge processing based on our legitimate interests.
- Right to withdraw consent — for cookie-based processing, whenever you choose.
To exercise any of these rights, visit our contact page. We respond within 30 days.
6. Your Rights Under CCPA (California Residents)
If you are a California resident, you have the right to:
- Know what personal information we collect and why we collect it.
- Request the deletion of your personal information.
- Opt out of the sale of your personal information. (We do not sell personal data.)
- Be free from discrimination for exercising these rights.
To submit a CCPA request, use our contact page.
7. Your Rights Under LGPD (Brazil Residents)
If you are based in Brazil, the Lei Geral de Proteção de Dados (LGPD) gives you rights to access, correct, delete, and port your data, as well as the right to be informed about how it is used. Contact us via our contact page to exercise your LGPD rights.
8. Data Sharing
We only share your data with:
- Payment processors (Stripe, PayPal) — to complete transactions safely.
- Analytics providers (Google Analytics) — in anonymised form, only with your cookie consent.
- Law enforcement — only when we are legally required to do so.
9. Data Retention
We hold your email address for the life of your subscription plus 90 days, unless you ask us to delete it sooner. Payment records are kept for as long as applicable tax law requires, typically seven years.
10. Cookies
We use cookies on our website. For full details on which cookies we set and how to control them, please read our Cookies Policy.
11. Security
All data in transit is protected by HTTPS encryption. Access to subscriber records is restricted to authorised team members only. We regularly review and update our security practices.
12. Changes to This Policy
We may revise this Privacy Policy from time to time. When we do, the "Last updated" date at the top will change. For significant changes, we will notify active subscribers by email.
13. Contact
Have a privacy question? Head to our contact page and we will get back to you within 48 hours.